Privacy Policy

Last Updated: October 2025

1. Introduction

Neura Vision Pty Ltd (ABN:92689580390) (“we,” “us,” “our,” or “Neura Vision”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you:

  • Visit our website at neuravision.com.au
  • Engage with us for consulting or professional services
  • Communicate with us via email, phone, or other channels
  • Attend our events or participate in our programs

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. What Personal Information We Collect

2.1 Information You Provide Directly

We may collect the following types of personal information when you interact with us:

Contact Information:

  • Full name
  • Job title and organization
  • Business email address
  • Business phone number
  • Business postal address

Professional Information:

  • Company name and industry
  • Business requirements and objectives
  • Project specifications and preferences
  • Professional background and expertise

Communication Records:

  • Correspondence via email, phone, or contact forms
  • Meeting notes and consultation records
  • Feedback and survey responses

Financial Information:

  • Billing details and payment information
  • Purchase order numbers
  • Invoice and payment history

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Technical Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of access

Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience. See Section 9 for more details.

2.3 Information from Third Parties

We may receive information about you from:

  • Business partners and referral sources
  • Professional networking platforms (e.g., LinkedIn)
  • Publicly available sources
  • Service providers who assist us in our operations

3. How We Use Your Personal Information

We collect and use your personal information for the following purposes:

3.1 Service Delivery

  • Providing consulting, advisory, and professional services
  • Understanding your business needs and requirements
  • Developing customized solutions and strategies
  • Implementing data analytics, AI, and digital transformation projects
  • Communicating about project progress and deliverables
  • Managing client relationships and ongoing engagements

3.2 Business Operations

  • Processing invoices and payments
  • Managing contracts and agreements
  • Maintaining accurate business records
  • Conducting internal research and analysis
  • Improving our services and methodologies

3.3 Marketing and Communications

  • Sending newsletters and industry insights
  • Informing you about our services and offerings
  • Inviting you to events, webinars, and workshops
  • Sharing relevant case studies and thought leadership
  • Conducting market research and surveys

3.4 Legal and Compliance

  • Complying with legal and regulatory obligations
  • Protecting our legal rights and interests
  • Preventing fraud and unauthorized access
  • Responding to legal processes and government requests

3.5 Website Functionality

  • Operating and maintaining our website
  • Analyzing website usage and performance
  • Improving user experience and functionality
  • Troubleshooting technical issues

4. Legal Basis for Processing

We process your personal information on the following legal bases:

Consent: When you have given explicit consent for specific purposes

Contractual Necessity: To perform our obligations under service agreements

Legitimate Interests: To operate our business, improve our services, and maintain client relationships, provided this does not override your rights

Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Personal Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may engage trusted third-party service providers to assist with:

  • Website hosting and maintenance
  • Payment processing
  • Email marketing platforms
  • Cloud storage and data management
  • Professional advisors (legal, accounting, auditing)

These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Business Partners

With your consent, we may share information with business partners for collaborative projects or joint service delivery.

5.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our legal rights
  • Prevention of fraud or criminal activity
  • Protection of safety and security

5.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. International Data Transfers

We primarily operate within Australia, but may occasionally transfer data internationally to:

  • Cloud service providers with servers in other countries
  • International business partners for collaborative projects
  • Overseas service providers for specific functions

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Contractual protections
  • Compliance with cross-border data transfer regulations
  • Adequate security measures

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure socket layer (SSL) technology for website communications
  • Firewalls and intrusion detection systems
  • Regular security assessments and updates
  • Access controls and authentication measures

Organizational Safeguards:

  • Confidentiality agreements with employees and contractors
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection and privacy
  • Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining reasonable protections.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Client records: Duration of engagement plus 7 years (for legal and tax purposes)
  • Marketing communications: Until you unsubscribe or request deletion
  • Website analytics: Up to 26 months
  • Financial records: 7 years in accordance with Australian tax law

After the retention period, we will securely delete or anonymize your information.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

9.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly and cannot be disabled.

Performance Cookies: Help us understand how visitors use our website by collecting anonymous information.

Functional Cookies: Remember your preferences and choices to enhance your experience.

Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect website functionality.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

10. Your Rights and Choices

Under the Australian Privacy Act, you have the following rights:

10.1 Access

You have the right to request access to the personal information we hold about you.

10.2 Correction

You may request correction of inaccurate, incomplete, or outdated information.

10.3 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

10.4 Restriction

You may request that we restrict processing of your information in certain circumstances.

10.5 Objection

You may object to processing of your information for direct marketing purposes or based on legitimate interests.

10.6 Data Portability

You may request a copy of your information in a structured, commonly used format.

10.7 Withdraw Consent

Where we rely on consent, you may withdraw it at any time, though this will not affect the lawfulness of processing before withdrawal.

10.8 Complaints

You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

OAIC Contact Information:

11. Marketing Communications

11.1 Opt-In

We will only send you marketing communications if you have opted in or where we have a legitimate interest and you have not objected.

11.2 Opt-Out

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly (see Section 14)
  • Updating your communication preferences

Even if you opt out of marketing, we may still send you service-related communications necessary for our business relationship.

12. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending email notifications for material changes (where appropriate)

Your continued use of our services after changes take effect constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Neura Vision Pty Ltd

Email: info@neuravision.com.au
We aim to respond to all privacy-related inquiries within 30 days.

16. Definitions

Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive Information: A subset of personal information that includes health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records, and biometric data.

Australian Privacy Principles (APPs): The 13 principles set out in Schedule 1 of the Privacy Act 1988 that regulate how organizations handle personal information.

Cookies: Small data files placed on your device by websites you visit.

Processing: Any operation performed on personal information, including collection, storage, use, disclosure, and deletion.